01The search
The general dentistry search is a map-pack decision. The patient looks at three practices, checks the reviews, checks whether you take their insurance, and looks for a way to book without calling. Any friction, a phone-only booking, an unclear insurance page, a two-year-old review, sends them to the next result. The Google Business Profile, review velocity and booking path are the foundation of every dental practice's marketing.
02The research
Procedure searches are where the higher-value patients come from, and they research. Invisalign versus braces, implant cost, same-day crowns, sedation options. They ask AI assistants those questions and the assistants cite sources. A practice with clear, honest procedure pages that explain the process, the options and the cost range gets cited and gets the consult. A practice with a services list gets the hygiene patient and loses the implant case.
03The relationship
Reviews in dental are unusually powerful and unusually neglected. Patients trust them more than any credential, and most practices have no system for earning them. A consistent ask after every visit, from the front desk, by text, with a direct link, produces steady review velocity, and velocity is what moves map rankings. Response to every review, positive and negative, shows the practice is paying attention.